We understand that finding the right support for your business can be difficult. That’s why we offer a fully managed helpdesk and support team, providing remote, telephone, and onsite assistance whenever you need it.

From seamless onboarding to detailed internal communication, we ensure that all staff are well-informed about new clients, their business, and their specific requirements. This allows us to provide confident and efficient support from the very first interaction.

We prioritise quick response times, with calls answered promptly and remote connections established immediately for swift resolutions. For more complex issues, our multi-tiered escalation process ensures clients receive expert assistance with minimal impact on productivity.

Our helpdesk coordinators manage tickets efficiently, keeping clients informed and eliminating the need for follow-up calls. Additionally, our field technicians are always ready to provide rapid onsite support when necessary, while our office-based team continues working on solutions until the onsite engineer takes over. 

Whether you are currently unhappy with an existing supplier or just looking to add an external extension to your internal IT team, don’t wait until your team has become unproductive, make changes now and get the service you expect.

If you are interested in learning more about CSCM and the sectors we operate in, please email info@cscm.co.uk.