IT Issues? We have a dedicated team ready to help.
At CSCM we have a fully managed helpdesk and support team, our technicians are there to take calls and troubleshoot quickly and efficiently. We have structured multi-tiered levels of expertise so the right person for the issue is selected, giving our customers fast resolution and minimum down time. As support staff have a diverse and varied range of skills they are able to fix complex issues, where necessary they will travel to site.
- Having an external technical support team can increase your operational efficiencies, less time spent trying to self-resolve issues.
- Systems are pro-actively monitored and managed, technicians can spot issues and resolve them without it even affecting the user
- You will get a 24/7 email ticketing system to easily register support requests
- The team offer remote, telephone and onsite support
- Support will be given for all devices you choose to work on
If you could like to know more please visit our website.