Many organisations responded to COVID-19 by quickly focusing on the what changes were required to support flexible working, maintain production and sales, while also adapting to new consumer behaviours and any changes in their supply chain. On reflection this has provided business decision makers with a much better idea on what inefficiencies they have that affect operations, an advantage to this is the knowledge gained to now look at how they can reshape future operations.

Looking forward into 2021 what’s needed now is focus on the future. What is the best investment that will allow a business to create a stronger, more connected workforce and what technology is best placed to deliver on these objectives?

Due to the rise of artificial intelligence and other digital technologies, we work with organisations to break down their current processes to see how critical each is to their end-to-end process, this allows for greater understanding of which tasks can be performed by technology, leaving the more value-added tasks to be performed by people. 

Workforce flexibility is vital in order to quickly scale up or down according to the service delivery strategy, cloud solutions for example are particularly good for this.

Technology offers many great opportunities to rebuild a business around customer requirements, it will always be able to deliver advances in operational efficiency and organisations will need to plan for more future changes.

The advantages this brings to a business is a collaborative and socially-engaged employee network. In a consumers market, customer satisfaction is key and technology will be a strong asset to make a company stand out against competitors.