When your IT system runs smoothly, so can your business. Our support contracts give you an expert team on-hand to provide technical back-up when you need it, and get you up and running again fast if an issue occurs.
CSCM are now offering two solutions which are being rolled out as a replacement for the copper lines which are being discontinued; ‘The Big Switch Off’ will be changing the way services are delivered.
We can consult and maintain the handling of all devices; ensuring efficiency and reliability, where solutions are tailored to your needs.
The two new options CSCM are rolling out are:
Teams Telephony System
Hosted Phones
Already a Microsoft 365 user?
For businesses already utilising Microsoft 365, the Teams Telephony System offers a seamless integration with existing licenses, eliminating the need for on-site infrastructure. This solution supports remote work and enhances collaboration by synchronising with third-party applications and providing features like calendar views and availability indicators, powered by Microsoft Teams. Headsets and handset devices are available, ensuring a smooth transition and optimal functionality for home-based workers.
The Hosted Phones solution operates over broadband and utilises the Webex app, which allows access from anywhere – enhancing mobility and flexibility. This cost effective option does not rely on copper lines and ensures continued service post-switch-off.
Both solutions offer numerous benefits, including cost savings on calls, simple setup, optimised bandwidth and voice quality, scalability, integration with existing phone systems, and hybrid platforms for a smooth migration. Additionally, CSCM provides UK-based technical support, Teams integrated handsets, and comprehensive call analytics. We also offer consulting, maintenance, and handling of all devices, ensuring our engineers can address any issues that may arise.
Our dedicated team is standing by to make sure faults, troubleshooting issues or requests for administration tasks are logged and handled as quickly as possible. To minimise downtime, we can access your servers and workstations remotely to deal with many issues; or we can get specialist help on-site if you need it.
If you need the reassurance of an IT expert on-site at all times, we can provide a dedicated engineer who understands your business inside and out. This can be useful if you’re if you’re running a manufacturing centre where productivity depends on everything running to a tight schedule. Or if you are in the sports and hospitality industry, for example, and need fully functioning IT to ensure a smooth flow of customers at big events.
We don’t just respond to IT issues, our technicians can also monitor your system remotely to troubleshoot and eliminate problems before they become an issue. Because we understand each customer’s individual systems, we’ll always know what we’re looking for – and we’ll provide the latest methods to maximise your IT set-up now and for the future.
Outdated equipment can slow down your business and frustrate your team. That’s why your computer hardware can also be covered by our support packages. Our advanced asset management tools can report on the performance of your computers, printers, tablets and other devices.
When data is at the core of your business, the consequences of losing it could seriously damage your productivity, reputation and revenue. To prevent the unthinkable, we’ll plan and design a tailored Disaster Recovery package that can keep you up and running in the event of a virus, natural disaster, human error or other event. A strong contingency plan to give you confidence when you need it most.
Whatever your requirements, we’ll make everything run to plan with our dedicated Project Management team, made up of Directors, Account Managers, Technical Experts and Co-ordinators. You’ll work closely with people who have the best skills and knowledge to deliver your project effectively, on time and within budget.
The true measure of a well managed print solution is when you can concentrate on your real business while your printer devices are seamlessly managed in the background.
Make sure your printers are always at full strength with our bespoke print solutions. Our tier billing system lets you choose the right level of support; and we partner with Kyocera, one of the UK’s leading providers in print solutions, to offer you the latest products and expert technical support.
A CSCM site assessment may also highlight other services you have not related to print devices, such as the fact that MFP’s can be used to digitally archive or send documents and initiate advanced workflows such as automatically generate payments as invoices are scanned to archive.
